MiLa Home Balaton

FAQ


Is there a washing machine?
Yes, there is a washing machine for the guests.

Dogs, cats, hamsters are allowed?
Yes, it is allowed to bring pets. Please note that you have to clean after them, and if any damage caused, it must be fully reimbursed. The beaches are not dog friendly, but the dogs can have a swim near the promenade.

Are dogs free of charge?
Yes, dogs are free of charge. 

Can I pay cash?
No, we kindly ask you to transfer all charges in advance. we do not accept cash or card payments. 

What is the cancellation policy?
Cancellation is free of charge 30 days before arrival.
14-30 days before arrival 50% cancellation feel
14 days and less before the date of arrival 100 % cancellation fee. 

After reservation you will have 5 days for arranging money transfer.

In COVID situations please contact us for changing the dates of your holiday.

The house is big. Can we come more than 10+4?  
Strictly no. Only announced guests are allowed to stay.

Is it ok to party?
The answer depends on what you mean by party. You can have fun with friends, but it is required to be quiet from 10 pm to 8 am. To assure peace between neighbors and guests we use sound meters. 

How can I book?
You can contact us by email,  messenger or whatsapp. After booking we confirm your stay and send you the invoice for prepayment - please transfer the amount in 5 days. 

Can we reserve for 1 night?
The shortest stay during low season is 2 nights, and 6 during high season. If you wish to stay only one night, please book for 2, and you are free to stay only one night.

Are there extras to pay?
Yes, tourist tax (2 euros/night/adult) and final cleaning 75/euro/stay.

What is the earliest check in time?
Usually check in is allowed after 15 pm, but there might be a chance to check in early - please contact us. On your last day, please leave the apartment by 10 am. 

Do we have to clean?
You will get the apartment sparkling clean, and we kindly ask you to keep it clean. You do not need to clean it, but we ask you to keep it as if it would be your own. The garbage must be collected separately, and must be taken out of the house by you during your stay and on your last day.. 
After your stay please pull off the bedding and put it in the bags provided. It helps us to protect our staff during the pandemic. Any spots or irremovable stains on the bedding must be fully refunded.

Summarizing you do not need to clean after yourself, but you have to love our apartment as if it would be yours. 

Is there heating in the house?
Yes MiLa Home Balaton is and can be booked till mid November.

Is there a towel?
Yes, we provide towel, bedding and some basic detergents but you have to bring your own cosmetics.

What's in the kitchen?
Oven, microwave oven, dishwasher, fridge, coffee machine, toaster, etc. it is a fully equipped kitchen - you will find everything you would need during a holiday. 

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